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Return and Refunds

You may not return consumable items. This includes, but is not limited to: liquid products, coils/pods, cartridges, drip tips, and batteries. Any item deemed consumable is non refundable. 

Returning unused items:

  • We have a 30 day return policy
  • All unopened items maybe returned within 7 days of receipt.
  • No restocking fee will be charged. Refund is issued as store credit only once the product is received by us. 
  • Refunds after 7 days will be charges a 15% restocking fee
  • There will be no refunds issued once an order has shipped.
  • Refund will be for product price only; S&H fees are non-refundable.
  • Sales are final for E-Juice, Drip tips, loose batteries.
  • Return Shipping is at the customer’s expense.

Returning Defective Items:

  • Original Packaging MUST be included with all returns / replacements. {The manufacture will not honor their warranty without all items included with the product.}
  • If the product is faulty, you need to notify us within 72 hours of receipt.
    • If the item is deemed to be a valid warranty claim (manufacturer defect) A replacement will be shipped to you without charge.
    • If the device is not deemed to be defective, or is missing any of its packaging, the device will be returned to you with the details of our findings.
  • Returns after 72 hours of receipt:
    • All returns are at the customer’s expense.
    • If the item is deemed to be a valid warranty claim, we will ship a replacement item to you. At times the item maybe shipped from the manufacture.
    • If the device is deemed to not be defective the item will be returned with the details of our findings.  
  • Exchanges or refunds will not be sent until the original item and all original packaging is returned.

  Fulfillment Errors:

  • If you received an incorrect or missing item in your order. You have 48 hours from receipt to contact us to correct the issue.
  • Requests for missing or incorrect items after 48 hours will not be accepted.

 Dead on Arrival (DOA):

  • Cartomizers, HV atomizers and Clearance items (excluding eLiquids) are only covered by our DOA warranty. DOA items must be reported to us within 72 hours of receiving them.

 Order Cancellation Policy:

  • Once the order has been shipped, we will not be able to cancel your order.

Compatibility:

  • We do not guarantee that our parts and products are compatible with those of other manufacturers or suppliers.